Due diligence questions for cloud based AI quality platforms

Due diligence questions for cloud based AI quality platforms

Published on 04/12/2025

Due diligence questions for cloud based AI quality platforms

Context

The adoption of Artificial Intelligence (AI) and Machine Learning (ML) technologies in the pharmaceutical and biotech sectors has revolutionized various processes, from drug discovery to quality control (QC) systems. However, leveraging cloud-based AI quality platforms necessitates thorough vendor qualification audits to ensure compliance with regulatory standards. Vendors must be adequately vetted to ensure they meet Good Practice (GxP) requirements for quality systems, data integrity, and algorithm transparency.

Regulatory Affairs (RA) professionals play a crucial role in this process, providing guidance on vendor selection, oversight, and compliance with the expectations set forth by regulatory agencies such as the FDA, EMA, and MHRA.

Legal/Regulatory Basis

The regulatory framework governing AI technologies and their suppliers in healthcare is complex, comprising various guidelines and regulations.

United States (FDA)

In the United States, the FDA regulates software used in healthcare as a medical device under the Federal Food, Drug, and Cosmetic Act (FDCA). Software platforms employing AI/ML are subject to the same standards as traditional medical devices. Additionally, FDA guidelines on software as a medical device (SaMD) provide a foundational basis for understanding the requirements surrounding AI technologies. Specific

focus is placed on performance validation, including an emphasis on data integrity and algorithm transparency.

European Union (EMA)

The European Medicines Agency (EMA) addresses AI technologies under the Medical Device Regulation (MDR). This regulation mandates a robust risk management system and continuous monitoring of the software’s performance throughout its lifecycle. Furthermore, data integrity and patient safety are paramount; thus, vendors are expected to maintain proper documentation and validation of their AI models.

United Kingdom (MHRA)

In the UK, the Medicines and Healthcare products Regulatory Agency (MHRA) provides guidance similar to that of the EMA but is transitioned in the context of the UK’s Independent legislation post-Brexit. The MHRA guidance emphasizes the importance of maintaining GxP compliance for software platforms, mandating that vendors must conduct thorough audits and provide sufficient documentation to justify their claims.

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Documentation Requirements

The documentation required for AI vendor qualification audits typically includes the following:

  • Vendor Qualification SOP: Standard Operating Procedures detailing the organization’s approach to vendor qualification.
  • Quality Agreement: A legally binding document outlining the responsibilities and expectations of both parties.
  • Technical Documentation: Information on the architecture of the algorithms, data sets used, validation studies, and performance metrics.
  • Data Integrity Policies: Comprehensive outlines of how data is collected, stored, and managed within the AI platform.
  • Risk Assessments: Documents identifying potential risks associated with the AI tools and the strategies implemented to mitigate those risks.

Review/Approval Flow

The vendor qualification audit process generally follows a systematic flow to ensure that all required aspects are covered:

  1. Initial Assessment: Analyze the vendor’s capabilities and product offerings to determine if they align with your project goals.
  2. Documentation Review: Collect and review documentation provided by the vendor, focusing on compliance with applicable regulations.
  3. On-site Audit: Conduct an on-site inspection to validate the vendor’s systems, processes, and practices in relation to the submitted documentation.
  4. Vendor Evaluation: Assess the vendor’s performance, data integrity measures, and algorithm transparency during the on-site audit.
  5. Final Approval: Compile all findings and make a decision regarding vendor qualification based on the overall assessment.

Common Deficiencies

In the context of vendor qualification audits, several common deficiencies may arise that can lead to regulatory non-compliance:

  • Poor Data Management: Inadequate procedures for managing and maintaining data integrity may lead to discrepancies in results.
  • Lack of Algorithm Transparency: Vendors must provide clear information about their algorithms, including validation methodologies and how they address biases.
  • Insufficient Risk Assessment: Failure to adequately identify and mitigate risks associated with AI technologies can lead to serious compliance issues.
  • Inadequate Training Records: Documentation related to personnel who oversee AI systems must be comprehensive and up-to-date.
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RA-Specific Decision Points

As a regulatory professional overseeing vendor qualifications for AI platforms, it is essential to consider the following decision points:

When to File as Variation vs. New Application

Determining whether modifications to an existing AI platform represent a variation or necessitate a new application is critical. Key considerations include:

  • If the modification affects the intended use or presents a significant change in performance, it typically requires a new application.
  • If changes are made solely to enhance quality assurance without altering the intended use or performance, a variation may suffice.

How to Justify Bridging Data

Justifying the use of bridging data in AI scenarios, particularly with modifications, requires careful rationale to support the regulatory submission. Consider the following factors:

  • Demonstrate that the AI model remains within the same therapeutic area and target indications.
  • Provide evidence that the new modifications do not result in population differences that would influence clinical outcomes.
  • Include robust statistical analyses comparing performance metrics between the original and modified versions to substantiate claims.

Practical Tips for Documentation and Agency Queries

To effectively navigate the documentation process and agency interactions, regulatory affairs professionals should adhere to the following guidelines:

  • Maintain Clear Communication: Ensure that communication with the vendor is consistent and comprehensive.
  • Document Everything: Keep detailed records of all interactions, decisions, and justifications, as these may be crucial during regulatory submissions.
  • Prepare for Agency Queries: Anticipate common questions from regulatory agencies and prepare responses backed by data and documentation.
  • Monitor Regulatory Changes: Remain informed about evolving regulatory frameworks related to AI and ensure compliance with emerging standards.
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Conclusion

As the landscape of AI in the pharmaceutical and biotech sectors continues to evolve, so does the regulatory framework surrounding its use. Engaging in thorough vendor qualification audits is essential for ensuring compliance with GxP standards and maintaining data integrity. By focusing on the key documentation requirements, review processes, and common deficiencies, Regulatory Affairs professionals can navigate the complexities of vendor qualification for cloud-based AI quality platforms.